Privacy Policy

This policy, together with our Terms and Conditions, explains how Pudo Shop may use information we collect about you when you access the Website or the App, as well as your rights over any personal information we hold about you.

We at Pudo Shop know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of Pudo Shop Services is at all times subject to the Terms and Conditions of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Privacy Policy Covers

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services. It does not cover the practices of companies we don’t own or control, or people that we don’t manage.

We gather various types of Personal Information from our users and use it internally in connection with our Services, including to personalize, provide, and improve our services, to set up user accounts and profiles, to contact you, and to fulfill your requests for products and services. We may share some Personal Information with third parties (e.g., couriers) only to fulfill your transaction requests. We do not share your information with any third party for marketing purposes unless required by law.

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, do not register or send personal information. If we discover such data, we will delete it promptly. Contact dk@ipayon.com for concerns.

Our app is completely safe for any age group and contains no adverts or unsafe materials or in-app purchases deemed dangerous.

Changes to the Privacy Policy

We may change this Privacy Policy as we improve our Services. We will alert you to changes through notices on the Services, emails, or other means. Continued use of the Services after changes means you agree to the updated Privacy Policy.

Information You Provide to Us

We collect information you knowingly provide to us, such as:

  • Name
  • Email address
  • Phone number
  • Password (for secure app access)

We do not access personal information via third-party services such as Facebook.

You may receive emails including promotional offers or service-related messages. You can unsubscribe or adjust preferences in your account settings.

Information We Collect About You

  • Visits to the Website or App
  • Registrations and purchases
  • Participation in promotions, surveys, etc.
  • Contact with customer service

Types of Information Collected:

  • Registration info: e.g., phone number, name, email, password
  • Device info: e.g., hardware model, OS, IP, app version
  • Contacts: name, phone number, account identifier (if permitted)
  • Usage data: call logs, top-ups, delivery notices, diagnostics
  • Location data (if location features are enabled)
  • Support & social interactions
  • Behavioral data: cookies, preferences, IP
  • Payment info: billing details (we do not store card data)

Using Your Information

We use your data to:

  • Manage and improve the Website and App
  • Operate your account
  • Personalize services
  • Communicate changes
  • Understand user behavior
  • Run promotions
  • Prevent or detect fraud/crime

Your information may be shared with our sister companies to enhance service delivery. We do not share your information for external marketing.

Sharing Personal Information

  • De-identified info: may be shared in aggregate form without identifying individuals
  • Affiliated businesses: shared only as required for a transaction or service
  • Agents: access only what’s needed to fulfill their duties
  • Business transfers: info may transfer in mergers/acquisitions

Marketing & Research

If you agree, we may contact you:

  • With product/service offers
  • On behalf of partners
  • For surveys and research

We may contact you via:

  • Email
  • Phone
  • SMS
  • In-app messages

To opt out of push notifications:

  • Android: Uncheck “Receive Notifications” in the app
  • iOS: Go to Settings > Notifications > Pudo Shop

Or email us at dk@ipayon.com

Security

Your account is password protected. Please take steps to protect it. We strive to protect your data, but cannot guarantee full security due to factors beyond our control.

Accessing and Updating Personal Information

You can update the following from your account settings:

  • Name and password
  • Email address
  • Transaction PINs
  • Profile info (images, videos)

Some data may be retained in backup for legal or technical reasons. You may request deletion of your account by contacting dk@ipayon.com.

California Residents

Under California Civil Code Sections 1798.83-1798.84, residents may request to opt out of third-party marketing disclosures. Email dk@ipayon.com to submit a request.

Your Choices

You can always choose not to provide personal data. However, certain features may not be accessible. Some aggregated data may be used post-deletion without identifying you personally.

Contact Us

If you have questions about this policy, email us at dk@ipayon.com.

This Privacy Policy is also available via our app, app store listings, and website. You may print a copy for your records.

We strive to keep this policy easy to understand while meeting regulatory requirements including GDPR.